Translating ticket priorities and ticket statuses
Apple
Last Update vor 8 Monaten
Ticket priorities and ticket statuses are stored in the database,
however, with Synorex Suite you have the ability to translate them based
on their ID.
will be shown to the customers/staff members, you will need to change/include it in the language file by creating your own custom_lang.php file. The names from the admin area are used for your own recognition.
If we want to translate the ticket status Open, this status is with ID 1 create your own custom_lang.php file and add the following lang key:
$lang['ticket_status_db_1'] = 'My Open Ticket Status';
- ticket_priority_db_1 (Low)
- ticket_priority_db_2 (Medium)
- ticket_priority_db_3 (High)
$lang['ticket_priority_db_1'] = 'Low Priority';
If you add your own status/priority you can find id on the left side of the table the first column will be ID.


On the screenshot, there is new ticket status created Work Done with ID 6.
If you don’t add this ticket status in your custom_lang.php by default will be shown as Work Done.
To translate the ticket status navigate to your custom_lang.php file and add the following line:
$lang['ticket_priority_db_6'] = 'Work Done';
You can see the language key is ending with the status ID (_6).
The same process is with the ticket priorities.